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Better customer service makes for more satisfied customers. Customers more likely to come back, and recommend you to others. We can make your business better. Read More (/membership/typesand-benefits)

Take a qualification or training course to develop and recognise your customer service skills Read More (/qualificationstraining)

The UK Customer Satisfaction Awards 2018 are now closed for entries. Shortlisted organisations will be revealed shortly. Read more (http://www.instituteofcustomerservice.com/events/ukcustomersatisfactionawards-1)

Join us for the largest customer service conference. Read More (http://www.instituteofcustomerservice.com/events/annualconference)

A new series of complaints-focused workshops from The Institute of Customer Service gives you insight, best practices and practical tools to apply in your organisation. View dates for our workshops in London, Manchester and Edinburgh. Read More (http://www.instituteofcustomerservice.com/events/complaintsmasterclassedinburgh)

Achieving TrainingMark is a sign of the quality of your customer service training. Watch this video (http://youtu.be/XOvbEX4PHH4)to find out more. Read More (http://youtu.be/XOvbEX4PHH4)

Institute membership gives you exclusive access to customer service research across all sectors.

Our training and accreditation programmes can raise

We support some of the UK's leading businesses in

your service standards.

improving their customer service.

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(http://www.instituteofcustomerservice.com/researchinsight/research-library/customer(http://www.instituteofcustomerservice.com/media(http://www.instituteofcustomerservice.com/media-service-trends-and-predictions-forcentre/press-releases/article/delayedcentre/customer-service(http://www.instituteofcustomerservice.com/media2018) (http://www.instituteofcustomerservice.com/mediadeliveries-cost-uk-retailers-39billion-innews/article/39-billion-cost-for-ukcentre/customer-servicechristmas-sales) centre/press-releases/article/delayed20 Dec 2017 (http://www.instituteofcustomerservice.com/mediaretailers-owing-to-delayed-deliveries) (http://www.instituteofcustomerservice.com/medianews/article/seven-ways-transport-for18 Dec 2017 deliveries-cost-uk-retailers-39billionlondon-improved-its-customer-servicecentre/customer-servicecentre/customer-service20 Dec 2017 Over the past few months the team strategy) in-christmas-sales)

news/article/39-billion-cost-for-uk20 million shoppers encountered retailers-owing-to-delayed-deliveries)

news/article/seven-ways-transport-for18 Dec 2017 london-improved-its-customer-service(http://www.instituteofcustomerservice.com/researcha list of trends an... strategy) The capital’s transport network insight/research-library/customerat the Institute have been compiling

delays during Christmas last year, marking a 13 per cent i...

Read More service-trends-and-predictions-forfaced a huge challenge when the (http://www.instituteofcustomerservice.com/research2018) Olympics arrived in 2012....

20 million British shoppers

encountered delays with deliveries during last Christmas, acco...

Read More (http://www.instituteofcustomerservice.com/mediacentre/press-releases/article/delayedRead More deliveries-cost-uk-retailers-39billion-in(http://www.instituteofcustomerservice.com/media-christmas-sales) centre/customer-servicenews/article/seven-ways-transport-forSee all Research london-improved-its-customer-serviceSee all News (http://www.instituteofcustomerservice.com/researchstrategy)

Read More insight/research-library/customer(http://www.instituteofcustomerservice.com/media-service-trends-and-predictions-forcentre/customer-service2018) news/article/39-billion-cost-for-ukretailers-owing-to-delayed-deliveries)

See all News insight/research-library) (http://www.instituteofcustomerservice.com/mediacentre/customer-service-news)





(http://www.instituteofcustomerservice.com/mediacentre/press-releases)

See all News (http://www.instituteofcustomerservice.com/mediacentre/customer-service-news)



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Institute of Customer Service | Membership Body for Customer Service

Better customer service makes for more satisfied customers. Customers more likely to come back, and recommend you to others. We can make your business...

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