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Customer Service Skills for Success Ebookbro.com's Review: Customer Service Skills for Success by Robert W. Lucas is the highest-promoting customer support textbook in america. Customer Service Skills for Success 6e addresses actual-world customer support points and offers quite a lot of up to date assets, actions, examples and ideas from the writer and lively professionals in the business to achieve and maintain readers' curiosity whereas offering insights into the ideas and expertise associated to customer support.
The textual content begins with a macro view of what customer support includes at present and supplies projections for the longer term then focuses on particular expertise and associated subjects.
The sixth version of Customer Service Skills for Success accommodates 10 chapters divided into three elements, plus the Appendix, Glossary, and Bibliography. These elements focus on totally different features of customer support: (M) The Profession, (P) Skills for Success, and (A) Building and Maintaining Relationships. Along with helpful concepts, steerage, and views, readers will even encounter interviews of actual-world service suppliers, case research situations and actions to allow you to apply ideas discovered to actual-world conditions in order to problem your considering on the problems introduced.
Product Details Paperback: 448 pages Publisher: McGraw-Hill/Irwin; 6 edition (February 3, 2014) Language: English ISBN-10: 0073545465 ISBN-13: 978-0073545462 Product Dimensions: 10.7 x 8.5 x 0.8 inches Shipping Weight: 1.4 pounds
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