Receptionist/Customer Service Assistant, Chile
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Region Americas Country Chile Location Santiago Department Teaching Centres Job Category Customer Services Pay Band Locally appointed Grade J Vacancy Description Pay Band J / Contract: Indefinite / Location: Santiago / Post holder must have the pre-existing right to work in Chile/Monthly Gross Salary: $650.000 approx. Local Currency. Details The purpose of our BC Receptionist/Customer Service Assistant will be: To contribute to the growth of the British Council Early Years Centre in Santiago through providing excellent customer service to current and future customers (parents and their children). Who we are and what we do in Chile: As one part of the work that we do in English, Education and the Arts, the British Council in Chile offers an English programme to young children through our EYPC (Early Years Partnership Centre). At this new, purpose-built centre in Vitacura, Santiago, we teach English to children from ages 2 to 9 using an attractive methodology based around play and fun. The English is brought alive even more through our partnership with Aardman Animations, and their cartoon characters, Shaun the Sheep and Timmy. The responsibilities of our next Receptionist/Customer Service Assistant will be (Please refer to the Role Description attached for further details): Responsible for providing a friendly welcome to parents and their children and for ensuring children are safe and looked after entering and leaving the centre. Responsible for responding to regular enquiries relating to the British Council. Responsible for responding to routine enquiries from customers and prospective customers about the courses.
Key relationships of this Role: External: Customers – Parents and children Internal: EYPC Manager, English Marketing Manager, Teachers, Regional Marketing/EYPC Managers. Role Profile Receptionist/Customer Service Assistant, Chile.pdf BC Behaviour.pdf BC Core skills- Nov 2014.pdf Closing date will be June 26 of 2016 at 23:59 UK Time REMEMBER: Post holder must have the right to work in Chile. DEAR CANDIDATE, PLEASE TAKE INTO CONSIDERATION THAT THE COMPLETION OF THIS SELECTION PROCESS COULD TAKE UP TO 3 MONTHS (OR LONGER IF NECESSARY). ONCE THE POST IS CLOSED AND THERE IS AN APPOINTMENT WE WILL NOTIFY THE APPLICANTS . WE APPRECIATE YOUR PATIENCE. The British Council is committed to a policy of equal opportunity and is keen to reflect diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council’s Child Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks.
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