contact us | customer services - Boots

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We’re here to help, so please find the most relevant way to get in touch below

How do I track my delivery? How do I return a product bought from boots.com? Why haven't I received my Boots Advantage Card? I have had an allergic reaction to a product, what shall I do? How do I change my address on my Boots Advantage Card online? How long will my delivery take? How do I complain about a member of staff in store? Ask a different question

To help us deal with your query, please call the most relevant number below. We aim to resolve the majority of queries on the first call, however, for more serious enquiries this may take longer. For details on store opening times, telephone numbers and locations, use our store locator.

This helpline is for: In-store stock enquiries Store enquiries Pharmacy services In-store services Feedback about your experiences in-store or with a particular product

All enquiries to do with boots.com, including: Orders & deliveries Boots Advantage Card points earned on orders Online stock enquiries

For enquiries relating to booking a Boots Opticians appointment or amending an existing one.

If you are a member of the Contact Lens Reward Scheme and have a question about your membership.

Enquiries relating to Boots Advantage Card and loyalty schemes; it does not include queries regarding Boots Advantage Card points earned on a boots.com order.

Enquiries relating to our online pharmacy services, including: Online clinics Repeat prescription service One-off prescription service

Standard opening hours

Monday to Friday: 8:30am - 7pm Saturday and Sunday: 8:45am - 5pm Bank holidays: 9am - 4pm Christmas Day and Easter Sunday: Closed

Please note all calls will be recorded or monitored for quality and training purposes. Local rates apply from BT landlines in the UK, other provider's charges may vary. Please check with your provider for details.

Send us an email by completing our online form. We aim to respond to all emails within two working days, but this may take longer during busy periods.

Alternatively, you can email us at one of the addresses below. To enable us to comply with the Data Protection Act 1998, it would help if you included sufficient information in your email to enable us to confirm your identity, such as your current address, date of birth, order number etc. For general queries: [email protected] For Boots Opticians queries: [email protected] For Contact Lens Reward Scheme queries: [email protected] We hope to quickly resolve all customer complaints and our Customer Care team are here to help. If you've made a complaint about an online purchase and are not happy with our proposed resolution, you can raise a complaint with the EU's Online Dispute Resolution website.

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Copyright © The Boots Company PLC. All rights reserved. Boots.com is a trading name of Boots UK Limited. Registered office: Nottingham NG2 3AA.Registered in England: company number 928555. Registered VAT number 116300129. For details of Boots registered internet pharmacies see Using Our Pharmacy Services page.



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contact us | customer services - Boots

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