Call Centre Training: Sales and Customer Service - PD Training

Loading...



3158 3955

Search

Professional Development Training

COURSES

CUSTOM PROJECTS

PROFILING

WORK FOR US

MICROLEARNING

OUR APPS

CONTACT

Learn Valuable Call Centre Skills For Success in Business

LOGIN

Provide excellent customer service in a call centre environment GET A GROUP QUOTE

TRUSTED BY PEOPLE AT COMPANIES BIG AND SMALL...











Learn Proven Techniques for Successful Telephone-Based Sales and Customer Service Staff Participants in this course will learn how to ask the appropriate questions and effectively determine what is vital to the callers, know how to use specific aspects of verbal communication such as tone, cadence, and pitch, realize the value of personalizing interactions and developing relationships and much more. Download Sales and Customer Service

This training course is now available in Singapore.

Training for Call Centres Outline

This Sales and Customer Service training course can be delivered at your premises Training courses for Sales Training

anywhere in Singapore by one of our expert local or international trainers. Contact us today for a group quote.

How You And Your Team Will Benefit From This Training By the end of this course, participants will be able to: Understand the nuances of body language and verbal skills, which are so important in conversations that do not have a face-to-face element. Learn aspects of verbal communication such as tone, cadence, and pitch. Demonstrate an understanding of questioning and listening skills. Acquire comfort with delivering bad news and saying no. Learn effective ways to negotiate. Understand the importance of creating and delivering meaningful messages. Use tools to facilitate communication. Realize the value of personalizing interactions and developing relationships. Practice vocal techniques that enhance speech and communication ability. Personalize techniques for managing stress.

Here Are Just Some Of The Skills You'll Learn Sales and Customer Service Training for Call Centres - Lesson 1 Introduction Icebreaker Housekeeping Items The Parking Lot Workshop Objectives

Sales and Customer Service Training for Call Centres - Lesson 2 What's Missing in Telephone Communications? It's Not What You Say; It's How You Say It In the Absence of Body Language

Sales and Customer Service Training for Call Centres - Lesson 3 Verbal Communications Techniques Being Yourself and Sounding Your Best A Service Image

Sales and Customer Service Training for Call Centres - Lesson 4 Who are Your Customers? Define the Customer & Client About Relationships

Sales and Customer Service Training for Call Centres - Lesson 5 To Serve & Delight What You Say and What it Means Planning the Ideal Answer

Sales and Customer Service Training for Call Centres - Lesson 6 Did You Hear Me? Listening Skills The Mission: To Listen

Sales and Customer Service Training for Call Centres - Lesson 7 Asking the Right Questions Open Questions vs. Closed Questions Probing Techniques

Sales and Customer Service Training for Call Centres - Lesson 8 Saying No When We Say "No" Delivering Bad News Debrief

Sales and Customer Service Training for Call Centres - Lesson 9 Sales by Phone Benefits of Telemarketing Rapport Building

Sales and Customer Service Training for Call Centres - Lesson 10 Taking Messages Pen in Hand Effective Messages

Sales and Customer Service Training for Call Centres - Lesson 11 Staying Out of Voice Mail Jail Voice Mail Etiquette Debrief

Sales and Customer Service Training for Call Centres - Lesson 12 Closing Down the Voice Hyoid Limbering Hum Sighing The Diaphragmatic Breath

Sales and Customer Service Training for Call Centres - Lesson 13 Cold & Warm Calls The Cold Call The Warm Call

Sales and Customer Service Training for Call Centres - Lesson 14 Developing a Script Scripting Techniques Sample Script

Sales and Customer Service Training for Call Centres - Lesson 15 Perfecting the Script Making the Script Yours Using Cheat Sheets

Sales and Customer Service Training for Call Centres - Lesson 16 Going Above & Beyond Fifteen Techniques for CCA Success Debrief Customize Your Service

Sales and Customer Service Training for Call Centres - Lesson 17 Handling Objections I Object! Debrief

Sales and Customer Service Training for Call Centres - Lesson 18 Closing the Sale The Closing Phrase Debrief

Sales and Customer Service Training for Call Centres - Lesson 19 Feelings Feels Like a Winner! Presentations

Sales and Customer Service Training for Call Centres - Lesson 20 Changes in the Customer The Changing Customer What the Customer Wants

Sales and Customer Service Training for Call Centres - Lesson 21 Negotiation Techniques Mastering Negotiation Skills Practicing Negotiation

Sales and Customer Service Training for Call Centres - Lesson 22 It's More Than Just a Phase Phases of Negotiation Negotiation Made Easier Debrief

Sales and Customer Service Training for Call Centres - Lesson 23 High Impact Moments Make it Count Creating Case Studies Presenting Real Life!

Sales and Customer Service Training for Call Centres - Lesson 24 Tips for Challenging Callers Tips and Tricks Caller Behaviors Debrief Up the Mountain

Sales and Customer Service Training for Call Centres - Lesson 25 Dealing with Difficult Customers Dealing with Problems Dealing with Vulgarity

Sales and Customer Service Training for Call Centres - Lesson 26 Phone Tag & Getting the Call Back Phone Tag Following Up

Sales and Customer Service Training for Call Centres - Lesson 27 This is My Mentor Case Study Debrief

Sales and Customer Service Training for Call Centres - Lesson 28 Stress Busting Stress Busting Card Game Managing Your Day

Sales and Customer Service Training for Call Centres - Lesson 29 News from Within Management Reports Pre-Assignment Review CCA Reports

Sales and Customer Service Training for Call Centres - Lesson 30 Wrapping Up It's a Wrap - Just About! Questions & Answers Debrief

GET A GROUP QUOTE

IN-HOUSE TRAINING

Why In-House training? Flexible length - sessions as short as 1 hour

Certificate of Completion (always available in the App)

Cost effective - great group pricing

Excellent Team Building Opportunity

Greatest impact in the shortest time

Comprehensive courseware as books (& available in the App)

WHEN YOU BOOK AN IN-HOUSE COURSE WITH PD TRAINING YOU CAN EXPECT:

To be Engaged all day

An Outstanding Trainer

Focussed on you

Refresher Course $0

Activities and discussion for engaged learning all day.

On average PDT trainers have 15 years industry experience 7 years training experience.

We always tailor activities and scenarios to be relevant to you.

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

1/2 Price Coaching

Acclaimed Provider

Multi-modal Reinforcement

We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

The confidence of booking with an acclaimed multi national training company

Support, reinforcement & extension eLearning and videos in the App.

LEARN MORE ABOUT ORGMENTA

GET A GROUP QUOTE

WHAT PREVIOUS PARTICIPANTS SAY ABOUT OUR SALES AND CUSTOMER SERVICE TRAINING FOR CALL CENTRES

Trainer was very engaging.

Trainer is very engaging and able to create an proactive learning environment.

Singapore Power Services Ltd

Budenheim Singapore Pte Ltd

Thank you very much. I enjoyed a course, and it was quite helpful.

Jack was a fanstastic facilitator and was able to engage the participants throughout the two days.

Hitachi Singapore

Visa Inc

I am happy I joined this course as Trainer Shana is very knowledgeable as

Interesting trainer with in-depth knowledge. Case study and sharing

she can analyse different situations that might happened for us. Thanks for

sessions were good.

her hard work.

Pacific-Tec Scientific Pte Ltd

Singapore Centre for Chinese Language

Trainer, Jack, was very professional and delivered the course content in an

Jack definitely has the right indepth knowlerdge. This was apparent, when

excellent manner.

away from the agenda/content he digressed intelligently to share more insights in a higly practical way. Competence and confidence are displayed.

NTUC HEALTH CO-OPERATIVE LIMITED

Phillip Securities

In-House Training - Instant Quote



Quick Enquiry - Fast Response

Public Classes - Enrol Now



Returning Clients - Login

BOOKING OPTIONS

Call now to speak with a friendly consultant

3158 3955 FOLLOW US:

Public Training Class

1-Hour Intensive Session

Full Day Group Booking

Conferences - Presentations/Workshops

3-Hour Power Class

Negotiation training

Presentation skills training

Time management training

Leadership training

Customer service training

Communication training









Sales training Training blog

FISH! team building courses

Six sigma courses Trusted Supplier Privacy Policy - Terms & Conditions © 2013 - 2018 Professional Development Training Pte. Ltd

Loading...

Call Centre Training: Sales and Customer Service - PD Training

3158 3955 Search Professional Development Training COURSES CUSTOM PROJECTS PROFILING WORK FOR US MICROLEARNING OUR APPS CONTACT Learn Va...

4MB Sizes 2 Downloads 0 Views

Recommend Documents

call centre training: sales and customer service training - PD Training
Nov 1, 2017 - CALL CENTRE TRAINING: SALES AND CUSTOMER SERVICE TRAINING FOR CALL CENTRES COURSE OUTLINE. FOREWORD. Wheth

Call Centre Training: Sales and Customer Service - PD Training
The PD Training Sales & Customer Service Training for Call Centers Course provides skill building in every aspect of han

Call Centre Training: Sales and Customer Service - PD Training
This course is designed to help call center professionals expertly handle customer calls and ensure that every caller re

Call Center Training: Sales and Customer Service - PD Training
Learn Valuable Call Centre Skills For Success in Business. Provide ... This Sales and Customer Service training course c

Call Center Training: Sales and Customer Service Training for Call
Learn how to deliver best-practice customer service and create raving fans every time with our 3-Day Sales and Customer

Call Center Training: Sales and Customer Service Training for Call
In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for sayi

call center training: sales and customer service training for call centers
CALL CENTER TRAINING: SALES AND CUSTOMER SERVICE TRAINING FOR CALL CENTERS. COURSE OUTLINE. FOREWORD. Whether we choose

Call Center Customer Service Training Course
Call Center Customer Service Training Coursehttp://www.businesstrainingworks.com/course-outlines/call-center-customer-s

Call Center Customer Service Training Manual Template
If you are pursuing embodying the ebook Call Center Customer Service. Training Manual Template in pdf appearing, in that

Customer Service Call Center Training Manual Template
Center Training Manual Template pdf. If you came here in hopes of downloading Customer Service Call Center ... outline,