9780073545462: Customer Service Skills for Success - AbeBooks

Loading...

Sign On

Advanced Search

Browse Collections

Search By Keyword

Rare Books

Art & Collectibles

Textbooks

Basket

Booksellers



Find

Robert W. Lucas Customer Service Skills for Success

My Account

Help

Start Selling

› Advanced Search

ISBN 13: 9780073545462

Customer Service Skills for Success

Buy New View Book

Robert W. Lucas

US$ 35.20

3.42 avg rating • 31 ratings by Goodreads

Convert Currency

Shipping: US$ 3.99

View all 178 copies of Customer Service Skills for Success from US$ 3.48

Within U.S.A. Destination, Rates & Speeds

Softcover

International Edition

ISBN 10: 0073545465 ⁄ ISBN 13: 9780073545462 Publisher: McGraw-Hill Education, 2014

Add to Basket

› View all 46 copies of this ISBN edition: 19 Used from US$ 24.0

› Compare all 27 new copies

27 New from US$ 35.2

Buy Used

US$ 24.00 Convert Currency

› View all formats and editions of this title:

Condition: Fair Shipping: US$ 3.99

Softcover (136) from US$ 3.98

Within U.S.A. Destination, Rates & Speeds

Synopsis

View this Book

About this title

› Compare all 19 used copies Recipient of the 2017 Textbook & Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States.

30 Day Return Policy

Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers' interest while providing insights Read more into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides Other Popular Editions of the Same Title projections for the future then focuses on specific skills and related topics.

The sixth edition of Customer Service Skills for Success contains 10 chapters divided into three Featured Edition parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of ISBN 10: 1259289133 ISBN 13: 9781259289132 customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Publisher: McGraw-Hill/Irwin, 2014 Relationships. Along with valuable ideas, guidance, and perspectives, readers will also Softcover encounter interviews of real-world service providers, case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the 3 New 4 Used issues presented. McGraw..., 2014 from US$ 134.66 from US$ 123.04 Softcover "synopsis" may belong to another edition of this title. US$ 37.83 (14)

› See all 178 offers for this title from US$ 3.48

Customers Who Bought This Item Also Bought:

Essentials of Strategic Management: The Quest f... John Gamble; Jr., Arthur Thompson; Margaret Pet...

Fundamentals of Human Resource Management Raymond Andrew Noe; John R. Hollenbeck; Barry G...

Leadership: Enhancing the Lessons of Experience Richard L Hughes; Robert C. Ginnett; Gordon J C...

Essentials of MIS (11th Edition) Kenneth C. Laudon; Jane P. Laudon

Illustrated Microsoft Office 365 & Office 2016 ... David W. Beskeen; Jennifer Duffy; Lisa Friedric...

Top Search Results from the AbeBooks Marketplace

1.

Buy New

Customer Service Skills for Success:

US$ 35.20

Lucas, Robert W.

International Edition

Convert Currency

Published by McGraw-Hill College ISBN 10: 0073545465 ⁄ ISBN 13: 9780073545462 New ⁄ Quantity Available: 7

Add to Basket Shipping: US$ 3.99

International Edition

Within U.S.A.

Seller:

Destination, Rates & Speeds

TextbookRush (Grandview Heights, OH, U.S.A.) [?]

Rating

Book Description McGraw-Hill College. Condition: Brand New. Softcover, International Edition. This is an International Edition. Seller Inventory # 38698300 More Information About This Seller | Contact this Seller

INTERNATIONAL EDITION---Customer Service Skills For Success, 6th edition 2.

Buy New

US$ 36.98 Convert Currency

Robert Lucas

Add to Basket

ISBN 10: 0073545465 ⁄ ISBN 13: 9780073545462 New ⁄ Paperback ⁄ Quantity Available: 3 Seller Image

Shipping: US$ 9.99

International Edition

Within U.S.A.

Seller:

Destination, Rates & Speeds

LOCALBOOKS LLC (BOLINGBROOK, IL, U.S.A.) [?]

Rating

Book Description Paperback. Condition: New. INTERNATIONAL EDITION, brand New, International/Global Edition, NOT LOOSE LEAF VERSION,NO SOLUTION MANUAL, NO CD, NO ACCESS CARD, Soft Cover/ Paper Back written in English, Different ISBN and Cover Image from US Edition; Sometimes, the title is different from US Edition, and the exercises and homework problem are in different orders or maybe completely different than the US edition, Please email us for confirmation. Some books may show some word such as Not for Sale or Restricted in US on the cover page. However, it is absolutely legal to use in USA, the book will be sent from IL or oversea warehouse based on the stock availability. book. Seller Inventory # 32461 More Information About This Seller | Contact this Seller

3.

Buy New

Customer Service Skills for Success

US$ 27.98

Robert W. Lucas

Convert Currency

ISBN 10: 0073545465 ⁄ ISBN 13: 9780073545462 New ⁄ Quantity Available: 1 Stock Image

Seller:

Add to Basket Shipping: US$ 19.00

Aree Buttan (Bangkok, -, Thailand) [?]

Rating

From Thailand to U.S.A. Destination, Rates & Speeds

Book Description Condition: Brand New. Brand New, 6 edition, , , Softcover US Edition, HighQuality paper, Printed in English. Ships from multiple locations to WORLDWIDE customer. We CANNOT ship to APO/FPO/PO BOX address.3-5 BUSINESS DAYS EXPRESS SHIPPING VIA UPS / FEDEX/ DHL FOR USA, CANADA, EUROPE,ASIA AND AUSTRALIA CUSTOMER. Seller Inventory # 106893 More Information About This Seller | Contact this Seller

4.

Buy New

Customer Service Skills for Success

US$ 31.66

Lucas

International Edition

Convert Currency

ISBN 10: 0073545465 ⁄ ISBN 13: 9780073545462 New ⁄ Quantity Available: 1

Add to Basket

International Edition

Shipping: US$ 19.00

Seller:

From Thailand to U.S.A.

Aree Buttan (Bangkok, -, Thailand) [?]

Rating

Destination, Rates & Speeds

Book Description Condition: Brand New. This is INTERNATIONAL EDITION, Brand New, 6 edition, , color Printing, Softcover International Edition., High-Quality paper, Printed in English. Ships from multiple locations to WORLDWIDE customer. We CANNOT ship to APO/FPO/PO BOX address.3-5 BUSINESS DAYS EXPRESS SHIPPING VIA UPS / FEDEX/ DHL FOR USA, CANADA, EUROPE,ASIA AND AUSTRALIA CUSTOMER. The international edition will has different ISBN and Cover design from US edition. Occasionally, international textbooks may come with different exercises at the end of chapters. Restricted sales disclaimer wordings //Not for Sales in USA and Canada// are printed on the cover of the book. It is legally to use the international edition in North America. Seller Inventory # 105824 More Information About This Seller | Contact this Seller

5.

Buy New

Customer Service Skills for Success

US$ 41.61

Lucas

International Edition

Convert Currency

ISBN 10: 0073545465 ⁄ ISBN 13: 9780073545462 New ⁄ Quantity Available: 1

Add to Basket

International Edition

Shipping: US$ 10.00

Seller:

Within U.S.A.

store5559 (Park Ridge, IL, U.S.A.) [?]

Rating

Destination, Rates & Speeds

Book Description Condition: Brand New. Brand New, 6 edition, , color Printing, Softcover International Edition., GET IT FAST within 2-5 business days by UPS/DHL worldwide express with Tracking Number. Book is printed in English. NO PO Box, APO, FPO address. This is international edition. The international edition will has different ISBN and Cover design from US edition. Occasionally, international textbooks may come with different exercises at the end of chapters. Restricted sales disclaimer wordings //Not for Sales in USA and Canada// are printed on the cover of the book. It is legally to use the international edition in North America. We may ship the books from Asian regions for inventory purpose. Seller Inventory # 5824 More Information About This Seller | Contact this Seller

6.

Buy New

Customer Service Skills for Success

US$ 58.80

Lucas, Robert

International Edition

Convert Currency

Published by McGraw-Hill Education (2014) ISBN 10: 0073545465 ⁄ ISBN 13: 9780073545462 New ⁄ Softcover ⁄ Quantity Available: 3

Add to Basket Shipping: US$ 4.00

International Edition

Within U.S.A.

Seller:

Destination, Rates & Speeds

Wal-Store (Frisco, TX, U.S.A.) [?]

Rating

Book Description McGraw-Hill Education, 2014. Softcover. Condition: New. ***International Edition***Soft cover/Paperback*** Textbook printed in English. ***Brand New***. Most international edition has different ISBN and Cover design. Some book may show sales disclaimer such as "Not for Sale or Restricted in US" on the cover page but it is absolutely legal to use. All textbook arrives within 5-7business days. Please provides valid phone number with your order for easy delivery. Seller Inventory # d9780073545462 More Information About This Seller | Contact this Seller

7.

Buy New

Customer Service Skills for Success

US$ 61.99

Lucas, Robert

International Edition

Convert Currency

Published by McGraw-Hill Education ISBN 10: 0073545465 ⁄ ISBN 13: 9780073545462 New ⁄ Paperback ⁄ Quantity Available: 1

Add to Basket Shipping: US$ 3.50

International Edition

Within U.S.A.

Seller:

Destination, Rates & Speeds

Campustexxts (Vicksburg, MI, U.S.A.) [?]

Rating

Book Description McGraw-Hill Education. Paperback. Condition: New. International Edition. Very fast shipping. Receive your book in 2-7 business days if you checkout with expedited shipping. We take pride in our customer service, please contact us if you have any questions regarding the listing. Seller Inventory # in-us-9780073545462 More Information About This Seller | Contact this Seller

8.

Buy New

Customer Service Skills for Success

US$ 57.99

Lucas, Robert

International Edition

Convert Currency

Published by U.S.A.: McGraw-Hill/Irwin (2014) ISBN 10: 0073545465 ⁄ ISBN 13: 9780073545462 New ⁄ Soft cover ⁄ Quantity Available: 1

Add to Basket Shipping: US$ 10.00

International Edition

From Thailand to U.S.A.

Seller:

Destination, Rates & Speeds

Supernew USA (Bangkok, ., Thailand) [?]

Rating

Book Description U.S.A.: McGraw-Hill/Irwin, 2014. Soft cover. Condition: New. 5th or later Edition. New, International Edition, 6th Edition . Premium quality books. Ship via FedEx, UPS, DHL. Delivery time is 3-5 biz days. Seller Inventory # 0073545465 More Information About This Seller | Contact this Seller

9.

Buy New

Customer Service Skills for Success by Lucas 6E

US$ 58.27

Robert W. Lucas

International Edition

Convert Currency

ISBN 10: 0073545465 ⁄ ISBN 13: 9780073545462 New ⁄ Softcover/Paperback ⁄ Quantity Available: 7

Add to Basket

International Edition

Shipping: US$ 10.00

Seller:

From Thailand to U.S.A.

Bookdee Co., Ltd. (NONTHABURI, Thailand) [?]

Rating

Destination, Rates & Speeds

Book Description Softcover/Paperback. Condition: NEW. BRAND NEW *** INTERNATIONAL EDITION ****Main chapter has the same content as US ed Except for ISBN & Cover different from the website. Some International Edition have different questions, cases & exercises at end chapters. Book only DO NOT include supplementary materials. Book ship via EXPRESS SERVICE , normally takes 3-5 business days. CANNOT SHIP to PR, P.O. Box, APO, FPO addresses. It is absolutely legal to use IE book in the USA. Please contact us before you purchase if you have any question about international edition textbooks. Seller Inventory # I9780073545462 More Information About This Seller | Contact this Seller

10.

Buy New

Customer Service Skills for Success

US$ 74.62

Lucas, Robert W.

Convert Currency

Published by McGraw-Hill Education (2014) ISBN 10: 0073545465 ⁄ ISBN 13: 9780073545462 New ⁄ Paperback ⁄ Quantity Available: 1

Add to Basket Shipping: US$ 3.99

Stock Image Seller:

Within U.S.A.

Media Neat (Glenview, IL, U.S.A.) [?]

Rating

Destination, Rates & Speeds

Book Description McGraw-Hill Education, 2014. Paperback. Condition: New. Brand New, Gift conditionWe Ship Every Day! Free Tracking Number Included! International Buyers Are Welcome! Satisfaction Guaranteed!. Seller Inventory # 20676566173t More Information About This Seller | Contact this Seller

There are 36 more copies of this book View all search results for this book

Shop With Us

Sell With Us

About Us

Find Help

Follow AbeBooks

Advanced Search

Start Selling

About AbeBooks

Help Guide

Facebook

Browse Collections

Join Our Affiliate Program

Media

Contact Us

Twitter

Classic Browse

Textbook Buyback

Careers

Instagram

How AbeBooks Works

Privacy & Security

YouTube

My Account

Designated Agent

Blog

My Orders

Community

View Basket

AbeBooks.co.uk



AbeBooks.de



AbeBooks.fr



AbeBooks.it



AbeBooks Aus/NZ



AbeBooks.ca



IberLibro.com



ZVAB.com

BookFinder.com FillZ.com Find any book at the best price Inventory, Repricing and Order Management

By using the Web site, you confirm that you have read, understood, and agreed to be bound by the Terms and Conditions. © 1996 - 2018 AbeBooks Inc. All Rights Reserved. AbeBooks, the AbeBooks logo, AbeBooks.com, "Passion for books." and "Passion for books. Books for your passion." are registered trademarks with the Registered US Patent & Trademark Office.

Loading...

9780073545462: Customer Service Skills for Success - AbeBooks

Sign On Advanced Search Browse Collections Search By Keyword Rare Books Art & Collectibles Textbooks Basket Booksellers Find Robert W...

753KB Sizes 3 Downloads 27 Views

Recommend Documents

ISBN 9780073545462 - Customer Service Skills for Success 6th
Find 9780073545462 Customer Service Skills for Success 6th Edition by Lucas at over 30 bookstores. Buy, rent or sell.

Customer Service: Skills for Success 6th edition (9780073545462
Buy Customer Service: Skills for Success 6th edition (9780073545462) by Robert W. Lucas for up to 90% off at Textbooks.c

Customer Service Skills for Success - Ebook Bro
Customer Service Skills for Success by Robert W. Lucas is the highest-promoting customer support textbook in america. Cu

Amazon.com: Customer Service Skills for Success eBook: Lucas
Customer Service Skills for Success - Kindle edition by Lucas. Download it once and read it on your Kindle device, PC, p

Download [PDF] Customer Service Skills for Success By Robert W
Oct 5, 2017 - the concepts and skills related to customer service. The text begins with a macro view of what customer se

Customer Service Skills for Success by Robert W Lucas | download
Jun 28, 2015 - Download Customer Service Skills for Success ebook by Robert W LucasType: pdf, ePub, zip, txt Publisher:

Customer service skills for success by Robert W Lucas - Fixya
Oct 6, 2017 - Hi, a 6ya expert can help you resolve that issue over the phone in a minute or two. best thing about this

Customer Service Skills for Success: Robert W. Lucas .com
Recipient of the 2017 Textbook & Academic Authors Association's Textbook Excellence Award, Customer Service Skills for S

Customer Service Skills for Success Connect Learn Succeed by
Books To Educate. Over 900,000+ Great Kindle eBook Deals! Customer Service Skills for Success Connect Learn Succeed by R

Customer Service Skills for Success by Robert W. Lucas - Goodreads
Customer Service Skills for Success has 31 ratings and 0 reviews: Published January 14th 2008 by Career Education, 294 p